FAQ – Curls.LA

Frequently Asked Questions

FAQ

Please read through the below frequently asked questions.

What products do you use?

We use Innersense Organic Beauty, Original Moxie, Devacurl, and Ouidad.

How do I book an appointment?

Please use the “book now” button on our website. All appointments are booked online or you may pre-book your appointment in the salon with your stylist.

How do I cancel/ reschedule my appointment?

We give 36 hour to cancel/reschedule your appointment. You can make changes to your appointment through your email confirmation email only.

Do I get confirmations before my appointment?

Yes! You will receive an email confirmation when you successfully book your appointment and another confirmation 48 hours before your appointment.

The day I want an appointment is greyed out, can I be put on a waiting list?

No, we currently do not have a waiting list. We recommend checking the website as cancellations do happen.

Am I automatically charged at the end of the service on the credit card I put on file to book my appointment?

No we will need the physical card that you would like to pay with.

What forms of payment do you take?

We accept all major credit cards and cash.

Can I purchase products on the day of my appointment?

Yes! We currently carry Innersense Organic Beauty and Original Moxie.

Is a deposit required to book an appointment?

No but we do require a valid credit card to hold your appointment.

How much time should I set aside for my color service?

Depending on the service booked we recommend you allow at least 3-4 hours for your service.

Is there a service that will bring my curls back if I have heat or chemical damage?

No

Is a curly cut for me if I like to wear my hair straight sometimes?

Yes if the majority of the time/year you wear your hair in it naturally curly state.

How should I wear my hair to my appointment?

Please refer to our “How to prep” or whatever we are going to call it link on our website.

Do you accept walk-ins?

Not at this time due to new COVID-19 guidelines.

What are your salon hours?

Tuesday-Friday 10am-6:30pm Saturday 10am-4:30pm

How do I handle contacting your stylist on their business phone numbers?

Each of our stylists have our own business phone numbers. Please only text these numbers as we are unable to answer our phones while servicing other clients. Ashley Elbeck:(415)842-2875 Sergio Delgado:(424)477-2875

Where do I park?

There are multiple parking lots and structures around the salon. You may also park at a meter. Please do not park in the alley as those are reserved for other residents in the building and you will be towed.