Our Policies



Any appointments that are cancelled with less than 36-hours notice are subject to a cancellation fee of 50% of all scheduled service(s). Clients who miss their appointments without giving any prior notification will be charged 100% of service(s) selected and will be unable to book future appointments through our online booking system.

You will be receiving an initial confirmation email upon booking your appointment and a second email confirmation 48 hours before your scheduled appointment date. Your confirmation emails will contain information on how to modify or reschedule your appointment.


All rescheduling will be required to be made 36-hours before scheduled appointment. Any time after 36-hours notice will be subject to a rescheduling fee of 50% of all scheduled service(s). To reschedule your appointment please refer back to your appointment emails


Please note that if you are over 10 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you within 10 or more minutes into your scheduled appointment time, you will be considered a "No-Show" and your card will be charged 100% of the service(s) scheduled.

Adjustments / Refunds

Services received at Curls.LA are non-refundable, however we are more than happy to schedule a complimentary adjustment if you are not satisfied. Please contact your stylist directly within 48 hours of your appointment date to arrange the complimentary touch-up/adjustment. If you have changed your mind or decide to do something different than originally stated/discussed, there will be a nominal charge for the correction. Please note: Using home color or going from darker to lighter tones is not an exact science and will most likely result in more than one service to achieve your desired result. If this is the case, your service provider will advise you during your consultation and your service will not be subject to our complimentary adjustment policy.

Return Policy

Temporary Return Policy in Effect Due to COVID-19: All sales are final - no returns/exchanges will be accepted.